Refunds & Returns Policy – Clair Fareio Art
Effective Date: October 25, 2025
Clair Fareio Art (“we,” “our,” or “us”) creates original, handmade artwork. Due to the unique nature of each piece, all sales are final.
1. Damaged or Defective Artwork
If your artwork arrives damaged or defective, contact us within 7 days of receipt with photos documenting the issue. Minor variations in color, texture, or size are not considered defects. We will review the situation and may offer a repair, replacement, or partial refund. Any approved refund will be processed via the original payment method. Shipping costs for returning damaged items may be requested from the buyer, depending on the situation. We aim to respond to all claims within 5 business days.
2. Right of Withdrawal (EU Law)
For EU customers, the 14-day right of withdrawal does not apply to original, handmade, or personalized artwork (Article 59 of the Italian Consumer Code).
3. International Orders
For non-EU customers, refunds or returns are not typically available due to the handmade nature of the artwork. However, we will make reasonable efforts to resolve any issues related to shipping damage or loss. Customers are responsible for any applicable import duties, taxes, or customs fees.
4. Shipping Delays and Force Majeure
Clair Fareio Art is not liable for delays caused by natural disasters, strikes, carrier issues, or customs processing. Such delays do not affect the finality of sales.
5. Dispute Resolution
If a resolution cannot be reached, customers may contact their local consumer protection authority for guidance.
6. How to Contact Us
For any concerns about your order, contact us promptly: Email: clairvegas@gmail.com.
Location: Sulmona, Italy