LEGAL

Refund & Returns

Effective Date: October 25, 2025

Clair Fareio Art (“we,” “our,” or “us”) creates original, handmade artwork. Due to the unique nature of each piece, all sales are final. We are committed to ensuring your artwork arrives safely and in perfect condition.

1. Damaged or Defective Artwork

If your artwork arrives damaged or defective, please contact us within 7 days of receipt with photographs documenting the issue. Minor variations in color, texture, or size are inherent to handmade art and are not considered defects. We will review the situation and may offer repair, replacement, or a partial refund at our discretion. Any approved refund will be processed via the original payment method within 14 business days. Shipping costs for returning damaged items may be the responsibility of the buyer, depending on the circumstances. We aim to respond to all claims within 5 business days.

2. Commissioned Works

Commissioned artwork is custom and personalized. As such, commissions are non-refundable once work has begun. Any deposit paid to initiate a commission is non-refundable. If a commissioned piece arrives damaged during shipping, the same damage claim process in Section 1 applies. Disputes regarding the creative outcome of a commission will be handled on a case-by-case basis through direct communication with the artist.

3. Right of Withdrawal (EU Law)

For EU customers, the 14-day right of withdrawal does not apply to original, handmade, or personalized artwork under Article 59 of the Italian Consumer Code (Codice del Consumo). This applies to both purchased and commissioned works.

4. International Orders

For non-EU customers, refunds or returns are not typically available due to the handmade nature of the artwork. However, we will make reasonable efforts to resolve any issues related to shipping damage or loss. Customers are responsible for any applicable import duties, taxes, or customs fees. These charges are non-refundable by Clair Fareio Art.

5. Shipping Insurance

We strongly recommend purchasing shipping insurance for the full value of your artwork. Risk of loss or damage passes to the buyer once the artwork leaves our studio, unless insurance has been purchased. Claims for insured shipments should be filed with the carrier directly; we will assist where possible.

6. Shipping Delays & Force Majeure

Clair Fareio Art is not liable for delays caused by natural disasters, strikes, carrier issues, pandemics, or customs processing. Such delays do not constitute grounds for a refund or cancellation.

7. Dispute Resolution

We believe in resolving issues directly and fairly. If a resolution cannot be reached through direct communication, EU customers may use the EU Online Dispute Resolution platform or contact their local consumer protection authority for guidance.

8. Contact Us

For any concerns about your order, please contact us promptly.

Email: clairvegas@gmail.com
Location: Sulmona, Italy