Shipping & Handling Policy – Clair Fareio Art
Effective Date: October 25, 2025
At Clair Fareio Art, each artwork is carefully packaged and shipped from Sulmona, Italy. This policy explains how we handle processing, shipping, and delivery for local and international orders.
1. Processing Time
Each order is prepared for shipment within 3–7 business days after payment confirmation, unless otherwise stated (e.g., framing, varnishing, exhibition schedules, or public holidays). You will receive an email confirmation with tracking information once your artwork has shipped. Processing times are estimates and may vary due to circumstances beyond our control.
2. Packaging
All artwork is packaged using professional materials to protect against moisture, bending, and impact. Flat artworks (canvas, paper) are wrapped in acid-free paper and backed with rigid cardboard. Framed pieces or large canvases are shipped in custom protective boxes or crates. Insurance is recommended for high-value items. Local deliveries within Sulmona or nearby areas can be arranged upon request.
3. Shipping Methods and Carriers
We use trusted carriers such as Poste Italiane, DHL, UPS, or FedEx, depending on the size, value, and destination of the order. Carrier choice may vary based on availability or cost. Tracking numbers are provided whenever possible.
4. Shipping Costs
Shipping costs are calculated based on artwork size, weight, and destination. Within Italy: typically €10–€30. Within the EU: usually €25–€80. Outside the EU: quoted individually. Customers are responsible for any import duties, customs fees, taxes, or currency conversion applicable in their country.
5. Estimated Delivery Times
Italy: 3–7 business days. EU countries: 5–14 business days. International: 10–21 business days. Delivery times are estimates and may vary due to customs processing, weather, strikes, or carrier delays. Clair Fareio Art is not liable for delays beyond our control.
6. Customs and Import Duties
International buyers are responsible for any customs, VAT, import taxes, or required documentation. These charges are not included in the artwork price or shipping fee.
7. Lost or Delayed Packages
If your package appears lost or delayed, contact us immediately. We will assist with carrier investigations. Clair Fareio Art is not responsible for packages lost due to incorrect shipping addresses provided by the buyer. Insurance may cover lost or damaged packages.
8. Local Pickup
Buyers located in Sulmona or nearby towns may arrange direct pickup or personal delivery. Risk transfers to the buyer upon collection. Please email clairvegas@gmail.com to coordinate.
9. Contact
For all shipping inquiries or special requests: Email: clairvegas@gmail.com.